Support Center
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Describe your issue and our team will respond within 24 hours. For urgent issues, please call our helpline.
Support Hours
Technical Support: 24/7
Billing Support: Mon-Sat, 9 AM - 6 PM
Installation: Mon-Sat, 9 AM - 7 PM
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FAQs
Frequently Asked Questions
You can check your internet speed using any online speed test tool like speedtest.net or fast.com. For accurate results, connect your device directly to the router via ethernet cable, close all other applications, and run the test multiple times.
You can pay your bill through multiple methods: UPI/PhonePe/Google Pay, Credit/Debit Card, Net Banking, or Auto-debit. You will receive a payment link via email and SMS every month.
For areas with existing fiber infrastructure, standard installation takes 24-48 hours after payment. New fiber laying may require 3-7 business days.
Try these steps: 1) Restart your router by unplugging it for 30 seconds, 2) Check if the issue affects all devices, 3) Move closer to the router if using Wi-Fi, 4) Clear browser cache. If issues persist, raise a support ticket.
Yes! You can upgrade anytime. Contact our support team, and the upgrade takes effect within 24 hours. You will be billed the prorated difference for the current month.
We offer a 7-day money-back guarantee for new connections. For existing customers, we provide pro-rated credits for any extended outages as per our SLA.